Privacy Policy

Our Commitment to Your Privacy

At ESP El Dorado Hills Roof Solutions, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our services or visit our website.

Information We Collect

Information You Provide

When you request a quote, schedule service, or contact us, we collect information such as:

• Your name, phone number, and email address
• Property address where services are needed
• Details about your roofing needs or concerns
• Payment information for services rendered

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Your IP address and browser type
• Pages you visit on our website
• Time and date of your visit
• Referring website or search terms

How We Use Your Information

We use the information we collect to:

• Provide roofing services and respond to your inquiries
• Schedule appointments and send service reminders
• Process payments and send invoices
• Improve our services and website experience
• Send you updates about our services (with your consent)
• Comply with legal obligations and protect our rights

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors and scheduling software
• Legal Requirements: Government authorities when required by law or to protect our legal rights
• Business Transfers: In connection with a merger, sale, or transfer of our business assets

All third-party service providers are required to keep your information confidential and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit some functionality of our website.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for at least seven years.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of marketing communications
• The right to withdraw consent where we rely on it

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

ESP El Dorado Hills Roof Solutions
1982 Shelby Cir
El Dorado Hills, CA 95762
Phone: (530) 844-9423
Email: hi@eldoradohillsroofingco.com